RETURN & EXCHANGE POLICY

 

The below policy applies to purchases directly made online from nastalgica.com.au.

CHANGED YOUR MIND ABOUT A PURCHASE?

We are happy to offer an exchange or refund on all full priced items made online at nastalgica.com.au. Refunds will be processed via PayPal.  Items must be returned within 14 days of receiving your order.

  • Products must be un-used, un-washed and in original packaging. Items that are returned in a used or unsellable condition will not be approved for an exchange/refund.
  • We do not cover the cost of returning an item to Nastalgica. You must return the product at your own expense.
  • If you decide to exchange your purchase, a delivery charge for the alternative product/s will apply.
  • We do not refund sale items

International orders can be returned for an exchange or refund if returned to Nastalgica within 30 days of receiving your order. Returns outside of this period will not be accepted. Products must be un-used, un-washed and in original packaging, & you must return the product at your own expense.

RECEIVED SOMETHING FAULTY?

In the event where an item is found to be faulty, please contact our Office immediately (see below contact details).  We will provide a replacement or offer you a full refund.

With all returns please state your full name, invoice number, reason for your return and whether you would like an exchange or refund. Please feel free to contact us on (03) 59753874 if you have any queries.

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Returns:
Sharian Nominees Pty Ltd

11 Garo Crescent

Mt Martha, VIC 3934

Australia